We had a long, long phone call today with someone at NCCI, the Workers Comp rating bureau in most states. We had found an error in an experience modification factor, an error by NCCI itself and not in the data that an insurer had reported. The person at NCCI, at one point, assured us, "NCCI never makes mistakes."
Except they had, in this case. And it took a lot of patient but persistent explanation to get this person to finally look at the right document and really understand what she was seeing, before she finally realized that oops, NCCI had indeed made a mistake in this instance.
The good news is that the experience mod for this client will be recalculated. But it definitely illustrates how resistant the system can be to catching and fixing some of these technical errors.
WorkComp Watch: News about Workers' Compensation Insurance, audits, classifications, coverage, and recovering overcharges.
No comments:
Post a Comment