Interesting Response From an Insurer

Sigh. Sometimes insurance company people say the darndest things. Today, my son (and partner in my consulting practice) is talking to someone at a major insurance company about how they didn't report claim data properly to NCCI for use in a client's experience modifier. This person, whose job it is to report unit statistical data to NCCI, said that she didn't have a copy of the NCCI unit statistical reporting manual. This was by way of explanation for why they hadn't included important and pertinent information in their reporting of claim data to NCCI (an error which had made our client's experience modification factor significantly higher than it should have been.)

I swear, sometimes it seems as if the insurance industry is actually trying to create a need for our particular consulting services.